EUROPART & Apprenticeship

Sales Management/Steering Consultant, CRM Management (October 2021 – Ongoing)

Formal job description:

Conducted CRM user training sessions during business trips to Denmark and Poland.
Performed mass customer adjustments in alignment with branch offices and business strategy (prioritizing large customers over smaller accounts)
Coordinated the international roll-out and utilization of the CRM system across multiple countries.
Facilitated regular cross-country collaboration with teams from 9+ countries.
Managed and maintained customer structures, focusing on top-tier and potential customers.
Developed comprehensive CRM training documentation to support user onboarding and education.
Led an in-house consulting project, “Country Analysis,” by preparing structured sales overviews with key metrics, later integrated into QlikSense for enhanced usability by the Controlling department.
Designed targeted promotional campaigns for specific customer segments using advanced customer segmentation techniques.
Organization of promotional campaigns; monitoring & optimization
- Special project on churning customers
Oversaw the international roll-out of online shop automation as part of an IT-focused project.
Collaborated with sales colleagues and the IT department to drive CRM development and ensure alignment with business needs.

I gave a CRM user training and afterwards I was invited to celebrate the achivements of the Polish organization.

Advanced Excel usage
- Working with databases
- Intense usage of pivot tables
- Creation of small programs inside Excel
Preparation of PowerPoint presentations
Customer Resource Management
International communication
Project coordination & management

Tour through all departments of the company
- Accounting, Sales (Key Account, Field Service), Inventory Management, Category Management, Marketing, HR, IT, Warehouse)
Besides working in the company, I went to school 2 days a week for the Industrie und Handelskammer (IHK) certificate
- School subjects: Law, Business Processes in Wholesale, Accounting, English, German